Trusted by operators who know the difference
We run your tenant, vendor, and compliance operations end-to-end. You set the policies, our team executes them at 99%+ accuracy.
7×
Compliance capacity
2.9×
Return on investment
99%+
Processing accuracy
SLA
Backed from day 1
Trusted by operators who know the difference
Your team was not hired to be insurance chasers, data reconcilers, or follow-up systems, but too often, that is what the week turns into.
Fourteen messages waiting. A vendor was turned away at the door because nobody chased the expired COI.
The escalation notice should have gone out. Nobody can confirm whether it did. The person who knew the process is not available.
HVAC emergency in Suite 108. The answering service does not know the after-hours fee policy. The tenant is upset. You are on the phone.
Your ops coordinator is leaving in two weeks. Nobody else has a playbook. Everything she knew walks out the door with her.
Their COI expired three weeks ago. Nobody caught it. Now your team is scrambling to either approve an exception or turn them away.
None of this is a staffing problem. The work is repetitive, the policies are written, and your team should not be the ones running it.
Yardi and MRI track the data. We deploy, train and continuously refine your system of action, so your team never has to.
Every decision and exception builds into your building's operational memory. The longer it runs, the better it gets. The knowledge stays with the building, not with the person.
Policy-governed decisions executed
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decisions
Policy-governed decisions executed
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decisions
Policy-governed decisions executed
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decisions
Policy-governed decisions executed
0
decisions
Three responsibilities, cleanly split, so there is never a question about who owns what.
Your SOPs, policies, and escalation thresholds define the boundaries of the entire service.
Tenant policies
Vendor access rules
Escalation thresholds
Fee and approval schedules
AI handles the volume. Our ops desk handles exceptions. 24/7, every channel, under your rules.
AI handles high-volume processing
Ops desk handles edge cases
Accuracy validated before delivery
Full audit trail on every action
Monthly SLA report. Sign off on exceptions. Adjust policies when needed. Full audit on every task.
Monthly SLA report
Exception sign-offs
Policy adjustments
Full override authority
We never send a legal notice, negotiate a lease term, or approve a policy exception without your sign-off. Anything with business or legal weight stays with your team.
I'm delighted to recommend Premise for their exceptional AI solutions and outstanding customer service.
Their innovative AI solutions have remarkably reduced our processing time, while surpassing our quality standards. The team's responsiveness, attention to detail, and agility have been invaluable. We are continuously surprised and inspired by the creative solutions they deliver. We could not ask for a more ideal partner for our business optimization projects than Premise.
Julia Elliott
Manager, Analysis & Insights · Westfield
Sales Data · 15 US retail properties
Four ways to solve this problem. Three of them still leave your team carrying the work. One stands behind the outcome.
| Hire staff | Buy software | Traditional service | PremiseHQ AI | |
|---|---|---|---|---|
| Process keeps moving without your team | ||||
| Runs without internal follow-up or supervision | ||||
| Survives turnover without breaking | ||||
| Builds operational memory over time | ||||
| Runs to a published SLA | ||||
| Priced against outcomes, not hours or seats | ||||
| Keeps final decisions with your team |
You never log in to operate a system. You review the SLA report.
SLA-backed, not billable hours. Priced against outcomes.
An operations decision, made by operators, for operators.
Each one has a published SLA and an accuracy guarantee. You pick which ones. We run them under your policies.
Inbound via email, SMS, web chat, phone · 24/7 coverage
Your building's contact center, run by our team. Every inbound request, tenant complaints, vendor inquiries, after-hours issues, received, understood, and actioned. AI handles the volume. Our operators manage escalations and exceptions. Nothing reaches your team unless it needs a decision from them.
Inbound intake across email, SMS, web chat, and phone.
AI determines intent and routes to the right process or person.
Escalations and exceptions handled by our operations desk.
Full record of every interaction, response, and outcome.
Centralized or property-by-property, configured to how you operate.
Proof: QuadReal · 7× compliance capacity · 2.9× ROI
Your team stops spending hours following up on expiring documents and wondering which tenant still needs action. The process keeps moving whether your staff has time for it that day or not.
COIs tracked against lease-level coverage requirements, not just file status.
Renewals chased automatically at 30, 15, and 7 days before expiry.
Non-compliant vendors and tenants escalated with full chase record attached.
Verified monthly against each lease for coverage adequacy and policy fit.
Action needed
Sales data Q1
Inbound via email, portal, or form · 24/7 coverage
No more last-minute scrambling, inconsistent approvals, or someone having to remember every building-specific rule before a vendor shows up.
Vendor access requests received across every channel you use.
Credentials, COI, and scope checked against your approval policies.
Approved, declined, or escalated within your defined response window.
Full decision log with policy applied, auditable any time.
Proof: Westfield · 95% AI processed · 99%+ accuracy
Instead of chasing submissions, opening attachments, reconciling formats, and checking for missing data, your team gets import-ready output and only reviews the exceptions.
Monthly sales submissions read from email and attachments across every format.
Data extracted, reconciled against your ERP, and delivered import-ready.
Only flagged exceptions come back to your team with full reasoning.
Annual certified sales processed against lease obligations and audit expectations.
New staff take 3+ months to learn a portfolio without this
Ask anything about any tenant, vendor, lease, or past decision, instant answer.
Building reports, inspection records, and compliance documents stored and tracked.
Role-based access, property managers, senior staff, and new hires each see what they need.
Automatically updated as we run your operations, no manual data entry required.
Ask anything about your property
Which tenants have COIs expiring next month?
Five jobs already in your week. Done in the margins by people you pay to do other work. Premise absorbs every one.
Roughly one full-time equivalent per property - distributed across roles no one accounts for, done by people you pay to do other work.
Absorbed by PremiseOne operation. One property. Two weeks to go live. If we miss our accuracy or response SLA, the month is free. No lock-in. No software for your team to learn. No AI for your team to manage.
Policy capture
We capture your policies, thresholds, and approval rules. We configure the operation and test it against your data before going live.
Live operation
The operation runs live with elevated validation and daily check-ins for your first month.
SLA review
A monthly SLA report lands in your inbox. You sign off on the exceptions we flag. That is it.
Ready to start?
Pick the operation. We take it from there.
Every interaction runs through two channels. Machines do the volume. Humans make the calls that carry weight.
We run the system. We run the operations desk. We maintain the accuracy behind the SLA. If we miss, the month is free. The outcome is our responsibility, never yours to manage.
What we never do
✕Send a legal notice without your sign-off
✕Negotiate a lease term or business deal
✕Approve a policy exception on our own
✕Make a decision you did not authorize
Your policies define the work. Your thresholds define the escalations. Your team signs off on exceptions. Override anything, any time.
Always your call
✓Anything with legal weight
✓Anything with financial consequence
✓Any exception outside your stated policies
✓Full audit trail, full override authority
Your data stays yours · Never used to train models · Full audit trail on every operation · Role-based access throughout
PremiseHQ has the potential to completely change how we interact with our properties, tenants and employees to deliver seamless communication, access to information and prompt resolution of inquiries.
We are working with PremiseHQ to help our team to navigate complex operations effortlessly, provide unparalleled employee and tenant experiences, and unlock unprecedented levels of efficiency.
John Chung
Chief Information Officer · Morguard
Contact Center & Tenant Engagement
We used to spend 80% of our time on administrative work, creating emails and letters, calling tenants and tracking it all through excel. Now we spend that time validating tenants' compliance.
We used to be able to do a maximum of only 500 compliance checks a year through our manual process. Now, using PremiseHQ, we are able to conduct 3,500 tenant compliance checks annually with much higher accuracy, without increasing staff.
Jerry Chaves
Director, Risk Management & Insurance · QuadReal Property Group
Compliance Management · Global portfolio
One operation. One property. SLA-backed from day one.
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